Here’s exactly how shipping, order changes, and returns work at Makin’ Smiles Coffee — no fine print, just the straight answer.
How Does Shipping Work?
Makin’ Smiles Coffee roasts in small batches every few days and usually ships the next business day. Our standard shipping is USPS Ground Advantage. Shipping depends on where your order is going: $7.75 to the East (Virginia north to Maine, south through Georgia, and west through Ohio, Kentucky, Tennessee, Indiana, and Michigan), $8.95 to the middle of the country (Florida, Alabama, Mississippi, Louisiana, Arkansas, Texas, Oklahoma, Missouri, Illinois, Wisconsin, Minnesota, Iowa, Kansas, Nebraska, and the Dakotas), and $10.95 to the West (Washington, Oregon, California, Nevada, Idaho, Montana, Wyoming, Utah, Colorado, Arizona, and New Mexico). Alaska and Hawaii are $20.95, or $10 on orders of $50 or more. Orders of $50 or more ship free everywhere else, automatically. Three 1 LB bags will usually get you there. Some days UPS will get a box there sooner, and we’ll send it that way at no extra charge. Either way, you’ll get an email with the tracking number. If you’d like your order to go UPS, just ask and we’ll quote it.
Local pickup in Palmyra, Virginia, is free. Choose Local pickup at checkout, and we’ll email you when it’s ready, with the farm stand address and a quick way to tell us which day you’re coming. Pickup orders are usually ready within 24 hours, and often sooner. If you need it sooner, text or call us at 530-227-0864 and we’ll do our best. We’ll hold it for 14 days; our Terms of Sale cover the details. You’ll also find our coffee at the farm stand, local farmers markets, and partner locations around central Virginia; see the Where to Find Us Locally page for the full list.
Same-day rush roasting is sometimes available for local pickup in Palmyra. Text 530-227-0864 and start the message with “Rush Makin’ Smiles Coffee,” and we’ll arrange it whenever we can, though we can’t promise it every day.
How Do I Change or Cancel My Order?
Makin’ Smiles Coffee can often change or cancel an order if you get in touch right away, since roasting and shipping happen quickly. Text 530-227-0864 with CANCEL or CHANGE at the start of the message, and we’ll confirm whether the change can still be made. Once roasting has started and a shipping label has been created, changes usually can’t be made without extra cost.
What Is Makin’ Smiles Coffee’s Return Policy?
Makin’ Smiles Coffee doesn’t accept returns of roasted coffee. Once a bag has shipped, it’s a food product that’s been out of our hands, so it can’t go back into inventory or out to another customer — even unopened.
That said, if a bag doesn’t work out, we still want to make it right. Email [email protected] with your name, order number, and what didn’t work. We can’t refund coffee that’s been opened or just isn’t to your taste, but we’ll talk it through, help you find something better suited, and do what we can to fix it — whether that’s a different roast, a different origin, or just honest advice on what to try next.
If your order arrives damaged, it’s the wrong coffee, or it never shows up, that’s a different story, and it’s on us to fix. Email [email protected] with your order number and a photo of the damage, or of the label and roast date if it’s the wrong coffee, and we’ll send a replacement. If a replacement won’t work for you, we’ll refund it instead.
Questions about any of this, or anything else? Reach us any time at [email protected] or 530-227-0864.