Here’s exactly how shipping, order changes, and returns work at Makin’ Smiles Coffee — no fine print, just the straight answer.
How Shipping Works
Every order is roasted to order and usually ships the next day, through USPS or UPS. Shipping runs $7.55 on most orders — that’s a little under what it actually costs us, coffee is heavy and we’re not big enough to negotiate the free 2-day rates the big sites offer. Orders of $50 or more ship free at checkout.
If you’re in the Palmyra, Virginia area, you can skip the shipping fee entirely and pick up your order in person — just call or text 530-227-0864, or email orders@makinsmilescoffee.com. You can also find our coffee at our farm stand, local farmers markets, and partner locations around central Virginia; see our Where to Find Us Locally page for the full list.
Need coffee sooner than next-day shipping allows? We can sometimes roast a fresh bag and have it ready for same-day pickup in Palmyra. Text 530-227-0864 and start your message with “Rush Makin’ Smiles Coffee.” We’ll do our best, though we can’t guarantee same-day service every day.
Changing or Cancelling an Order
Because we roast and ship so quickly, there’s a short window to make changes. If you need to cancel or change an order, text 530-227-0864 with CANCEL or CHANGE at the start of the message and we’ll let you know if we can still accommodate it. Once roasting has started and a shipping label is created, we usually can’t make changes without extra cost.
Our Return Policy
We’ll be upfront: we can’t take returns of coffee. Once it’s roasted for you, we can’t resell it or send it back out, so a return isn’t really possible the way it would be with a product that doesn’t get used up.
That said, if you don’t like the coffee you ordered, we still want to make it right. Email us at orders@makinsmilescoffee.com with your name, order number, and what didn’t work for you. We won’t be able to offer a refund, but we will talk it through with you, figure out what you’d actually enjoy, and do what we can to get you there — that might mean a different roast, a different origin, or just some honest advice on what to try next.
Questions about any of this, or anything else? Reach out any time at orders@makinsmilescoffee.com or 530-227-0864 — or browse our current coffee selection if you’re ready to order.