These terms apply to every order placed at makinsmilescoffee.com. They’re short, and they’re here so you know what to expect. Checking the box at checkout means you’ve read them and agree to them. If we update them, the version you agreed to when you ordered is the one that applies to your order.
Payment
Every order is paid in full when you place it, including pre-orders. If a charge on your statement ever looks wrong, please text or email us first. It helps us a lot, and we’ll make it right.
Subscriptions
A subscription charges your payment method automatically on the schedule you picked, until you cancel it. You can skip, pause, change or cancel it any time in your account. Changes you make before a renewal is charged apply to that renewal.
Local pickup
Pickup at our farm stand in Palmyra, Virginia, is free for orders with a Virginia address. When your order is ready, we’ll email you with pickup instructions and the last day to pick it up. Pickup orders are usually ready within 24 hours, and often sooner. If you need it sooner, text or call us at 530-227-0864 and we’ll do our best. Pickup is self-serve: your order will be at the farm stand, up by the street at the end of our driveway, in a bag with your name on it. If you need to come by at a different time, or your order isn’t there when you arrive, call or text us at 530-227-0864 and we’ll do our best to make it work.
We’ll hold a ready order for 14 days, starting the day we let you know it’s ready. After 7 days, we’ll send a reminder. If it hasn’t been picked up by the last day, we’ll cancel the order and refund what you paid, minus the payment processing fee.
Pre-orders
Pre-order items, like our whole chickens, are pickup only. Ready dates depend on the farm, so we’ll let you know when yours is ready, and the same 14-day pickup window starts then. If we can’t fill a pre-order, we’ll refund it in full.
Cancellations
You can cancel a pickup or pre-order any time before it’s picked up, through the last day of the pickup window. We’ll refund what you paid, minus the payment processing fee. To cancel, text 530-227-0864 with CANCEL at the start of the message, or reply to any of our emails about your order. For shipped orders, see Shipping & Returns.
Questions? Reach us at [email protected] or 530-227-0864.